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Stater Bros. Markets’
Website/Digital Services Privacy Policy

Effective January 1, 2013
Last Updated April 10, 2013

GENERAL POLICY

        Protecting your privacy and security is a priority for Stater Bros. Markets (“Stater Bros.,” “we,” “us,” or “our”). For this reason, we have adopted the following Website/Digital Services Privacy Policy (“Privacy Policy”) to describe the type of information we gather about you (“you,” “your,” or “User”), the User of our website(s), services, products, and software applications (collectively, the “Sites”), how we use that information, and under what circumstances we may disclose it to third parties.

COLLECTION OF INFORMATION

Information Gathered by Technology

       When you access the Sites or open an email we send you, Stater Bros. may use technology such as Google Analytics to better understand who is using the Sites and how they are using them. This technology (including web beacons and cookies, IP addresses, unique device IDs, user IDs, and log files) automatically collects non-personally identifiable information, makes a record of your visit to the Sites, and logs your visit for statistical and business purposes. This non-personally identifiable information may include, without limitation, your server address, domain name, IP address, the date and time of your visit, pages accessed, documents/coupons downloaded, previous site visited, and the type of browser used.

Registration

       Stater Bros. may collect certain personally identifiable information regarding users through the Sites’ registration processes, including without limitation, name, age, gender, interests, address, email address, phone number, and security question information. Registration is always optional. However, failure to provide certain personally identifiable information may prevent us from being able to provide you with certain services offered on the Sites.

        We may link non-personally identifiable information to personally identifiable information you submit while on the Sites when you are logged in or in connection with a service you have requested. For example, if you sign up for the Digital Deals Service, we will store your Digital ID together with your email address so that you can manage your account.

Cookies and Web Beacons

       Cookies are small files of information that save and retrieve information about your visit to the Sites. We may use cookies to make your visit to the Sites easier. For example, cookies allow us to recognize you when you re-enter the Sites and cookies also allow us to count the number of unique and return visitors who use the Sites. If you do not wish information to be gathered on a cookie, it is possible to disable the acceptance of cookies by your web browser. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser to notify you when you've received a cookie or, alternatively, to refuse to accept cookies. However, the Sites may use a cookie to deliver content we think will interest you and may also be used for authentication to the Sites. It is important to note that disabling of cookies may impair your access to and ability to utilize certain features on the Sites. The Sites also use web beacons (also known as clear gifs or pixel tags), which are tiny graphics with a unique identifier that are placed in the code of a webpage.

Email and Other Communications

       If you send Stater Bros. an email message or other communication, we may retain those communications and all information contained therein, including your email address.

Location Information

       Use of the Sites may include location-based services. If you use those services, we may receive information about your location, which we may use to send you geographically relevant promotions or advertisements.

Links

       Stater Bros. is not responsible for the privacy practices or the content of other websites that may be linked to the Sites. You should carefully review the privacy policies of those websites in order to determine how they treat your personal information.

USE OF INFORMATION

General Policy

       User information may be shared with third party service providers and affiliates utilized by Stater Bros. to perform essential services for the Sites including, without limitation, website hosting, maintenance of the Sites, providing key functions of the Site, information processing, responding to inquiries, sending email, fulfilling purchase/order requests, customizing or delivering coupons, marketing or ads, and auditing. Service providers and affiliates will only be provided with your personally identifiable information as necessary to perform services on your behalf. The service providers utilized by Stater Bros. and its affiliates are obligated to protect your personally identifiable information. Personally identifiable information will only be shared by Stater Bros. to provide or improve the operations of the Sites; it will not be shared with third parties for their marketing or promotional purposes, except as part of a specific program or feature in which you have chosen to participate. Stater Bros. does not use or disclose your personal information to third parties except as provided in this paragraph or as provided below in the “Exceptions to General Policy” section of this Privacy Policy.

Exceptions to General Policy

       Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:

  • to comply with legal process such as a search warrant, subpoena or court order;
  • to enforce or investigate potential violations of our Disclaimer and Conditions of Use for the Sites;
  • to protect our rights and property;
  • to investigate and defend ourselves against any third-party claims or allegations;
  • to investigate reports of users sending material using a false email address or users sending harassing, threatening, or abusive messages;
  • to protect against misuse or unauthorized use of the Sites; or
  • during emergencies, such as when we believe someone’s physical safety is at risk.

In the event that we are acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.

Communications

       We reserve the right to send communications to you which alert you to important information regarding the Sites, including, but not limited to, communications regarding administrative, policy, or legal matters which may affect your use of the Sites.

YOUR OPTIONS

If you are registered with us, you may modify, correct, or delete your personally identifiable information and preferences at any time by going to the Coupon Center “Account Profile” on our website.

To protect your privacy and security, we require you to enter your email address and password before allowing access to your Account Profile in the Coupon Center.

If you no longer wish to receive weekly coupon email alerts and other special offers from us you can opt-out by changing your preferences on your Account Profile in the Coupon Center on our website, or by contacting us.

Please note, we do not control communications between you and our affiliates or other third parties. Please refer to such third party in order to determine their opt-out procedures.

DATA SECURITY/FINANCIAL TRANSACTIONS

       We have implemented a number of security measures to help protect against the loss, misuse, or modification of information we have collected from you. Your personal information is transmitted to and stored on servers that we have taken steps to protect from unauthorized access or intrusion. The Sites incorporate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information.

CHILDREN’S INFORMATION

       You must be at least 18 years of age to register on the Site.  Stater Bros. does not intentionally collect any personally identifiable information from minors. If we learn that personally identifiable information of persons less than 18 years of age has been collected on the Sites, we will take the appropriate steps to delete this information.

CHANGES TO POLICY

       Stater Bros. will occasionally update this Privacy Policy in response to changing business circumstances and legal developments. Stater Bros. reserves the right to make changes to this Privacy Policy without notice and at any time. Unless otherwise noted, any changes will be effective immediately upon posting. Stater Bros. encourages you to periodically review this Privacy Policy to remain informed of how we are protecting your information. If we make any changes to this Privacy Policy, we will revise the “Last Updated” date above.

ADDITIONAL MATTERS

       Users of the Sites may contact Stater Bros. with questions and concerns regarding this Privacy Policy at:

 

Stater Bros. Corporate Office
301 South Tippecanoe Avenue
San Bernardino, California 92408
Attn: Information Technology Department

 

       Except as expressly provided otherwise in this Privacy Policy, this Privacy Policy shall be governed by, and incorporated within, the Disclaimer and Conditions of Use set forth at www.staterbros.com. By using the Sites in any manner, you agree and consent to the Disclaimer and Conditions of Use.

Stater Bros. Markets'
Website Disclaimer

Effective January 1, 2013
Last Updated April 10, 2013

Conditions of Use

Stater Bros. Markets provides services to you subject to the conditions set forth in this Disclaimer. If you visit or shop at StaterBros.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future StaterBros.com service or visit or purchase from any business affiliated with Stater Bros. Markets, whether or not included in the StaterBros.com web site, in addition to this Disclaimer, you also will be subject to the guidelines and conditions applicable to such service or business.

By making a purchase from Stater Bros. Markets using StaterBros.com, you understand and agree that Stater Bros. Markets may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, shipping, and credit card authorization. This web site may contain typographical errors or inaccuracies and may not be complete or current. Stater Bros. Markets therefore reserves the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. This web site, and any information or content on this web site, are provided "as is," with all faults. Stater Bros. Markets makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this web site. YOUR USE OF THIS WEB SITE IS ENTIRELY AT YOUR OWN RISK. THE CONTENT, MATERIAL, AND ANY INFORMATION OR SERVICES PROVIDED ON THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Except as otherwise provided under applicable law, neither Stater Bros. Markets nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors, or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if Stater Bros. Markets is notified in advance of the potential for any such damages. Stater Bros. Markets does not make any representations or warranties about any non-affiliated advertisers that may advertise on this web site, or any web site you may access through this web site. Any such advertiser or web site is independent from StaterBros.com, and Stater Bros. Markets has no control over, or responsibility with respect to, the information provided or activities undertaken by any such advertiser or web site. Further, a link between StaterBros.com and another web site does not mean that Stater Bros. Markets endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

Copyright

All content included on this web site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Stater Bros. Markets or its content suppliers and protected by United States copyright laws. The compilation of all content on this web site is the exclusive property of Stater Bros. Markets and protected by U.S. copyright laws. All software used on this web site is the property of Stater Bros. Markets or its software suppliers and protected by United States copyright laws.

Trademarks

StaterBros.com and other marks indicated on our web site are registered trademarks of Stater Bros. Markets. StaterBros.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Stater Bros. Markets. Stater Bros. Markets' trademarks and trade dress may not be used in connection with any product or service that is not expressly authorized by Stater Bros. Markets, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Stater Bros. Markets. All other trademarks not owned by Stater Bros. Markets that appear on this web site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Stater Bros. Markets.

Except as expressly authorized, the use or misuse of any and all trademarks, trade names, trade dress, logos, images, graphics, or content from this web site is strictly prohibited.

Reviews, Comments, Communications, and Other Content

Visitors may submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a message or other content. Stater Bros. Markets reserves the right (but does not have the obligation) to remove or edit such content, but does not regularly review posted content. If you do submit material, unless we indicate otherwise, you grant Stater Bros. Markets, and its affiliates, a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant Stater Bros. Markets the right to use the name that you submit in connection with such content, if we choose. You represent and warrant that you own or otherwise control all of the rights to the content that you submit; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will defend and indemnify Stater Bros. Markets, and its affiliates, for all claims resulting from content you supply. Stater Bros. Markets has the right but not the obligation to monitor and edit or remove any activity or content. Stater Bros. Markets takes no responsibility and assumes no liability for any content submitted by you or any third party.

Stater Bros. Markets does not want to receive confidential, proprietary, or trade secret information through this web site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas, or comments sent to Stater Bros. Markets will be deemed non-confidential.

Pop-Up Disclaimer

You are about to leave StaterBros.com and enter an outside web site. Stater Bros. Markets does not make any representations or warranties about any affiliated or non-affiliated advertisers that may advertise on this web site or any web site you may access through this web site. Any such advertiser or web site is independent from Stater Bros. Markets, and Stater Bros. Markets has no control over, or responsibility with respect to, the information provided or activities undertaken by any such advertiser or web site. Further, a link between StaterBros.com and another web site does not mean that Stater Bros. Markets endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site. Except as otherwise provided under applicable law, neither Stater Bros. Markets, its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors, or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if Stater Bros. Markets is notified in advance of the potential for any such damages.

Our Address

Stater Bros. Markets
301 S. Tippecanoe Ave.
San Bernardino, CA 92408
Attn: Information Technology Department

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