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Shift Supervisor Computer Operations

Job Summary

Under the general direction of the Supervisor IT Operations. Directs the activities and personnel of a designated shift. Responsible for supervising scheduled work for the shift, ensuring the accuracy and quality of all output, recognizing and documenting production problems and taking recommending action to correct them. Ensures that adequate staffing is maintained to support processing requirments and also ensures that all hardware is maintained in good operating order.

Fundamental Job Tasks

  • Responsible for ensuring that all jobs are completed according to schedules and priorities
  • Responsible for identifying and resolving problems in conjunction with production control personnel
  • Reviews and ensures the quality of all output prior to the release of production control including: print quality, number of copies and correct forms, normal EOJ, payroll, accounts payable and report dates
  • Responsible for overall shift turnover as to priorities, jobs in process and problem areas
  • Responsible for documenting all eqipment failurs (problem reports) and taking appropriate action to ensure that all hardware/software problems are resolved in a timely manner
  • Observe and recommend changes to increase operational efficiencies
  • Assist the Supervisor IT Operations in recommending, drafting and implementing operations standards and procedures
  • Responsible for enforcing security practices and procedures
  • Responsible for general housekeeping of the computing facility
  • Ensures that all routing preventative maintenance procedures are performed as scheduled according to the installation standards
  • Keeps Supervisor IT Operations aware of any operational or personeel problems
  • Responsible for proper and timely production ABEND recoveries ensuring that time schedules are met
  • Perform other duties as required


  • High school diploma required, two (2) years college preferred
  • Strong working knowledge of Enterprise IT workload job scheduling systems
  • Two (2) or more years of experience in data center supervision
  • Some knowledge of Mainframe JCL, and Program Abend problem determination/resolution preferred
  • Working knowledge of Distributed systems in Unix, Windows and AS400 required
  • Strong organizational, technical, analytical and problem solving skills
  • Strong oral and written communications; interpersonal and conflict resolution skills
  • Excellent analytical, problem solving and organizational skills
  • Ability to represent the Company in a professional manner
  • Ability to deal effectively and professionally with all levels of individuals doing business from within and outside the Company
  • Confidentiality, integrity, accuracy and problem solving required


Application Procedures

To apply for this position please email your resume or mail to VP of Human Resources, Stater Bros. Markets, 301 S. Tippecanoe Ave., San Bernardino, CA 92408.