Stater Bros. Markets Website/Digital Services Privacy Policy
Updated January 1, 2020
Table of Contents

General Policy

Stater Bros. Markets (“Stater Bros.,” “we,” “us” or “our”) adopted the following Website/Digital Services Privacy Policy (“Privacy Policy”) to inform users of www.staterbros.com or coupons.staterbros.com (“you,” “your” or “User”), as to how our website(s), services, products and software applications (collectively, the “Sites”) collect, store, and use personal information submitted via the Sites. This Privacy Policy is only applicable to webpages available on the Sites and not to any other websites that you may be able to access from the Sites, including, without limitation, the websites of InstaCart, Upromise and SavingStar, which such other websites may have data collection and use practices and policies that materially differ from this Privacy Policy.

Collection of Information

Information We Collect

We collect information you provide directly to us, information from third parties, and information that we collect through automated means, such as when you access the Sites or open an email we send you. Such information may include “Personal Information”, which means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  Personal Information may include the following categories of information about you or your use of the Sites: (1) identifiers (such as name, telephone number, postal address, email address, unique personal identifier, or account name); (2) commercial information (such as transaction data); (3) financial data (such as credit card or debit card information); (4) Internet or other network or device activity (such as browsing history); (5) device identifiers (such as IP address); (6) geolocation information; (7) professional or employment-related data; (7) inference data about you; (8) legally-protected classifications (such as if you reveal gender); (9) physical characteristics or descriptions (such as if you provide us with a photograph); (10) sensory information (such as if you call us and leave a voicemail); and (11) other information that identifies or can be reasonably associated with you. We may also collect non-personally identifiable information, such as the date and time of your visit, pages accessed, documents or coupons downloaded, the type of browser used, and other “traffic data” (“Traffic Data”). We may link Traffic Data to the Personal Information you submit while on the Sites, when you are logged into the Sites, or in connection with a service you have requested. For example, if you sign-up for Digital Deals, we will store your Digital ID together with your email address so that you can manage your account. Sharing your information is optional; you may decline to provide us with your Personal Information. However, failure to provide certain Personal Information may prevent you from accessing certain services offered on the Sites. As described below, you may review, change, or remove certain types of your Personal Information through your account settings

How We Collect Information

We collect information you provide to us when you access or use our Sites, request information from us, register with us (including when you link your profile on a third-party site or platform with your registration account), participate in public forums or other activities on our Sites, respond to User surveys, or otherwise interact with us online or offline. From time to time we may also use the “cookies” feature of major browser applications. This feature allows us to store a small piece of data on your computer about your visit to our Sites. Cookies are small files of information that save and retrieve information about your visit to the Sites. We may use cookies to make your visit to the Sites easier. For example, cookies allow us to recognize you when you re-enter the Sites and allow us to count the number of unique and return visitors who use the Sites. Promotions or offers displayed on our Sites may also contain cookies. We do not have access to or control over information collected by outside promoters on our Sites. Most browsers are initially set-up to accept cookies. If you do not wish information to be gathered on a cookie, it may be possible to disable the acceptance of cookies by changing the settings on your web browser. However, disabling cookies may impair your access to and ability to utilize certain features on the Sites. Your experience at the Sites may be diminished and some features may not work as they were intended if you disable cookies. If you are not sure whether your browser has the capability to opt out of receiving cookies, you should check with the software manufacturer or your internet service provider. The Sites also use web beacons (also known as clear gifs or pixel tags), which are tiny graphics with a unique identifier that are placed in the code of a webpage. We may collect information using third-party analytics tools such as Google Analytics to help us gather and analyze information about the areas visited on the Sites (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the User experience and the convenience of the Sites.  For more information or to opt-out, see “Google Privacy & Terms”. We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate postal address information using third-party services. Applicable law may require that you authorize the third party to share your information with us before we can acquire it. If you access our Sites through a third-party connection or log-in (like a social network), we may collect certain information from your social network profile. For a description of how social networking sites handle your information, please refer to their privacy policies and terms of use, which may permit you to modify your privacy settings. If you do not want to share information from your social network profile, do not access our Sites through that third-party service. If you communicate with us by email or otherwise complete online forms, surveys, or promotional entries, we may retain those communications and collect all information contained therein, including, without limitation, your email address, as Personal Information. Use of the Sites may include location-based services, in which case we may receive information about your location and use that information to send you geographically relevant promotions or advertisements. Stater Bros. is not responsible for the privacy practices or the content of other websites that may be linked to the Sites. You should carefully review the privacy policies of those websites to determine how they treat your Personal Information.

Use of Information

We may use Traffic Data or Personal Information for business purposes, including to process, fulfill, or follow up with transactions, to send you information about Stater Bros., our services or promotional material (some of which are in connection with our partners), or to otherwise contact you. We may also use your Traffic Data or Personal Information to customize and tailor your experience on the Sites, for example, to display content that we think may be of interest to you. We may also use your Personal Information to inform you of any changes to the Sites, to verify your identity or check your qualifications, to add you to our mailing lists, or otherwise contact you with promotions or offers. We may also use your Personal Information to operate, understand, optimize, develop, or improve our Sites, including bug detection and error reporting, and to ensure security, fraud, and legal compliance, including detecting, investigating, and preventing activities that may violate our policies or be illegal. Traffic Data and Personal Information may be shared with third-party service providers and affiliates utilized by Stater Bros. to perform services for the Sites, including, without limitation, website hosting, maintenance of the Sites, providing key functions of the Sites, information processing, completing audits, responding to inquiries, sending email, fulfilling requests, and customizing or delivering coupons, marketing material, or advertisements. Service providers and affiliates may be provided with your Personal Information to perform core services related to the operation of the Sites (such as hosting or data storage and security) or perform services on your behalf that you initiate through the Sites. The service providers utilized by Stater Bros. and its affiliates are obligated to protect your Personal Information. Notwithstanding the above, we may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to:
  • conform with the law or comply with legal process such as a search warrant, subpoena, or court order;
  • enforce or investigate potential violations of our policies, procedures, disclaimers, and conditions of use for the Sites;
  • protect and defend our rights or property;
  • investigate and defend ourselves against any third-party claims or allegations;
  • investigate reports of users sending material using a false email address or users sending harassing, threatening, or abusive messages;
  • protect against misuse or unauthorized use of the Sites; or
  • during emergencies, such as when we believe someone’s physical safety is at risk or to protect the safety of the public or users of the Sites.
We reserve the right to send communications to you which alert you to important information regarding the Sites, including, but not limited to, communications regarding administrative, policy, or legal matters which may affect your use of the Sites.

How We Share Your Information with Third Parties

Stater Bros. does not sell your Personal Information.  We only share your Personal Information as described in this Privacy Policy. We may share certain types of Personal Information for the following business and commercial purposes:
  • With necessary third parties for compliance purposes like payment processing or identity verification, or when companies perform services on our behalf, like marketing, advertising, and customer service; however, these companies are prohibited from using your Personal Information for purposes other than those requested by us or required by law.
  • When you allow us to share your Personal Information with another company, such as:
    • Electing to share your Personal Information with carefully selected companies so that they can send you offers and promotions about their products and services;
    • Directing us to share your Personal Information with third-party sites or platforms, such as social networking sites.
Please note that once we share your Personal Information with another company, the information received by the other company is controlled by that company and becomes subject to the other company’s privacy practices.
  • In the event that all or a portion of our business is acquired by or merged with a third-party, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you, including, without limitation, Traffic Data and Personal Information, to the third-party as part of such merger, acquisition, sale, or other change of control.
  • When we share your personal information with third parties to enforce our Terms of Use or rules, to ensure the safety and security of our Users and third parties, to protect our rights and property and the rights and property of our Users and third parties, to comply with legal process (including to comply with national security or law enforcement requirements), or in other cases if we believe in good faith that disclosure is required by law.

Data Security

The security, integrity, and confidentiality of your Personal Information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect User information from unauthorized access, disclosure, use, and alteration. We regularly review our security procedures to consider appropriate new technology and methods. However, please be aware that despite our best efforts, no security measures are perfect or impenetrable. We make no assurances about our ability to prevent any such loss or misuse to you or to any third-party arising out of any such loss, misuse, or alteration. We will retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. To dispose of Personal Information, we may anonymize it, delete it, or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.

California Consumer Privacy Act of 2018

The following section on the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) (“CCPA”), applies to California residents who have certain rights regarding Personal Information collected by Stater Bros. It does not cover Personal Information not subject to the CCPA rights identified below, such as Personal Information we collect from our employees or job applicants. The CCPA does not extend all the rights identified below to Personal Information collected from employees, owners, directors, officers, or contractors of businesses in the course of our provision or receipt of business-related services.

California Residents Have the Following Rights Under CCPA

  • Right to Know. Subject to certain exceptions, you have the right to know what specific pieces of Personal Information Stater Bros. has collected about you in the 12 months preceding your request, along with the categories of Personal Information we have collected, the categories of sources of that Personal Information, our business or commercial purpose for collecting your Personal Information, and the categories of third parties with whom we share your Personal Information. You may make this request no more than twice per 12-month period.
  • Categories of Personal Information We Collect. We collect the following categories of Personal Information, as described in more detail in this Privacy Policy: identifiers, commercial information, biometric information, Internet or other electronic network activity information, geolocation data, physical characteristics or descriptions, professional or employment-related data, inference data.
  • Categories of Personal Information We Sell.  Stater Bros. does not and will not sell your Personal Information.
  • DO NOT SELL MY INFORMATION. Please submit your request via Phone, Email or the Website Contact form with topic Privacy Support.
  • Categories of Personal Information We Disclose. We provide the following categories of Personal Information to third parties for business purposes, as described in more detail in this Privacy Policy: identifiers, commercial information, biometric information, Internet or other electronic network activity information, geolocation data, physical characteristics or descriptions, professional or employment-related data, inference data.
  • Right to Delete. Subject to certain exceptions, you have the right to request deletion of the Personal Information Stater Bros. has collected from you Pursuant to the CCPA, the exceptions include:
    • Completing the transaction for which the Personal Information was collected;
    • Detecting security incidents or protecting against and prosecuting malicious, deceptive, fraudulent, or illegal activity;
    • Complying with our legal or compliance obligations; and
    • Other reasons that are in connection with our lawful internal uses that are consistent with your relationship with us and the context in which the Personal Information was collected.
    • Access to Metrics. You can access Stater Bros.’s metrics for the last calendar year about the number of requests to know and requests to delete we received, complied with in whole or in part, and denied, and the median number of days in which we responded to those requests, by going to www.staterbros.com/contact/.
    • Non-Discrimination. Stater Bros. will not discriminate against you if you exercise your rights under CCPA. However, if your request requires us to delete, restrict, or not share information, please be advised that this will inhibit some functionality of the Site. Any subsequent interaction with the Site after deletion will require new requests for action on your data.

Exercising Your Rights under CCPA

You can exercise any of your rights under the CCPA, or obtain more information for you questions or concerns about this Privacy Policy, by going to www.staterbros.com/contact/, by emailing us at privacy@staterbros.com or by calling 1-855-782-8377. You are permitted to designate an authorized agent to submit certain requests on your behalf. In order for an authorized agent to be verified, you must provide written permission for the authorized agent to make such requests or a power of attorney. We may also follow up with you to verify your identity according to the following methods before processing the authorized agent’s request. We will take reasonable steps in light of the nature of the Personal Information requested to verify your identity before responding to a request.
  • To complete the verification process, we will ask you to both: (1) provide at least two pieces of evidence that match the Personal Information that we have on file for you, such as the email address you used when making a transaction or billing information such as the last 4 digits of the credit card used or the billing address for a transaction; and (2) provide a statement that you “declare under penalty of perjury” that you are the person about whom the request has been made.  For requests for specific pieces of Personal Information, we will ask you to provide at least three pieces of evidence that match the Personal Information that we have on file for you.
In the unlikely event that we are not able to verify your identity from the Personal Information that we already have on file for you, we may request additional information from you.  Such additional information would only be used for purposes of verifying your identity and for security or fraud-prevention purposes, and we would delete the additional information as soon as practical after processing your request. If we are not able to successfully verify your identity using the above methods, then we will not be able to comply with your request.  However, as provided under the CCPA, if we cannot verify your identity in connection with a Request to Delete, we will treat the request as a request to opt-out of sale.

Other Rights of California Residents

If you are a California resident, California Civil Code section 1798.83 permits you to request information regarding the disclosure of your Personal Information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to privacy@staterbros.com.  Pursuant to California Civil Code section 1798.83(c)(2), we do not share your Personal Information with third parties’ direct marketing use unless you elect that we do so. If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please contact us with a detailed description of the specific content or information. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Minors

We understand and are committed to respecting the sensitive nature of children’s privacy online. We are a general audience site, and do not direct any of our content specifically at children under sixteen (16) years of age. We do not knowingly collect any Personal Information from children under the age of thirteen (13), and children under thirteen (13) are not permitted to register for an account or use our Sites. If we learn or have reason to suspect that a Site User is under the age of thirteen (13), we will promptly delete any Personal Information obtained from that User.

Third-Party Websites

At times, you may be prompted to leave the Sites under the control of Stater Bros. and enter an outside website, including, without limitation, the websites of InstaCart, Upromise and SavingStar. Stater Bros. does not make any representations or warranties about any affiliated or non-affiliated advertisers that may advertise on our Sites or any website you may access through our Sites. Any such advertiser or website is independent from Stater Bros., and Stater Bros. has limited or no control over or responsibility with respect to the information provided or activities undertaken by any such advertiser or website. Further, a link between our Sites and another website does not mean that Stater Bros. endorses that website. You need to make your own independent decisions regarding your interactions or communications with any other website. Please refer to the web address in your browser’s address bar to determine if you have left our Sites (i.e., coupons.staterbros.com or staterbros.com). Except as otherwise provided under applicable law, neither Stater Bros. or its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of the Sites or any other website linked to or from the Sites. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Stater Bros. is notified in advance of the potential for any such damages.

Access From Outside the United States

If you are visiting or accessing our Site from outside of the United States, please be advised that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other related laws in the United States, and other countries, might not be as comprehensive as those in your country. By allowing us to collect information about you by using our services, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Changes to Policy

Stater Bros. will occasionally update this Privacy Policy in response to changing business circumstances and legal developments. Stater Bros. reserves the right to make changes to this Privacy Policy at its discretion with or without notice and at any time. Unless otherwise noted, any changes will be effective immediately upon posting. Stater Bros. encourages you to check back often and review this Privacy Policy to remain informed and to ensure that you continue to agree with all of the terms of this Privacy Policy. Except as expressly provided otherwise in this Privacy Policy, this Privacy Policy shall be incorporated by reference within the Terms of Use set forth at staterbros.com. By using the Sites in any manner, you agree and consent to this Privacy Policy and the Terms of Use. If you do not agree to these terms, exit and cease use of the Sites.

Contact Information

Users of the Sites may contact Stater Bros. with questions and concerns regarding this Privacy Policy at: Stater Bros. Corporate Office, 301 South Tippecanoe Ave., San Bernardino, CA 92408, Attention: Information Technology.