You can cancel an order for a full refund without any additional fees before a shopper begins the shopping. If you cancel an order during the shopping or delivery process, it will need to be processed as a refund. You will be refunded the amount minus any of the fees. The refund will be charged back to your bank in up to 10 business days.
If you need further assistance, please contact our Customer Care team at (855) 782-8377.