General
A. visit our website at shop.staterbros.com and click Shop Now.
A. On the profile page, click my orders and if it is available to cancel, click cancel. Otherwise, please contact Customer Care at (855) 782-8377 or send email to ecommsupport@staterbros.com
A. Contact Customer Care – ecommsupport@staterbros.com.
A. You will receive an email or if you are online, click order history and it will be visible there. If you need additional assistance, contact Customer Care – ecommsupport@staterbros.com.
A. We currently do not accept paper coupons for Pickup or Delivery.
A. Our employees are professionally trained in the picking process. If you are unsatisfied for any reason, please contact Customer Care – ecommsupport@staterbros.com.
A. Contact Customer Care – ecommsupport@staterbros.com.
A. We currently do not offer tobacco products online.
A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
A. Validate all the information is accurate. If still having a problem, please Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
Grocery Pickup
A. Currently grocery pickup operates from 7AM – 9PM.
A. We are constantly evaluating our curbside offerings per store. Please check the store locator for the most accurate information.
A. Yes, however; the cost may vary.
A. Yes, contact your pickup location or call Customer Care at (855) 782-8377.
A. Yes, prior to the order being completed, please respond to your shopper via the app with your additions or contact your local store manager. If you have any questions, contact Customer Care – ecommsupport@staterbros.com. (must opt-in to receive text updates)
A. For pickup orders, contact the store to inform them of the new time. For delivery orders, contact Customer Care at (855) 782-8377.
A. No. Currently, there is no minimum.
A. Not at this time.
A. On the profile page, click my order history and if it is available to cancel, click cancel. If additional assistance is needed, contact Customer Care at (855) 782-8377 ecommsupport@staterbros.com.
A. Yes. During order submission, you can elect who will be picking up the order.
Delivery
A. We do not currently offer our own delivery service, it is handled by third party provider.
A. Stater Bros. Markets is based solely in Southern California and unfortunately, we do not ship product at this time, local delivery only.
A. Yes. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
A. Yes, costs may vary.
A. Not at this time.
A. No, there is no minimum purchase required.
A. The driver will notify you of any delays with your order. If you have any additional questions, or need additional support, please contact Customer Care at (855) 782-8377
A. On the profile page, click my orders and if it is available to cancel, click cancel. If additional assistance is needed, contact Customer Care at (855) 782-8377 or send email to ecommsupport@staterbros.com.
A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
A. Validate all the information is accurate. If you are still having a problem, please Contact Customer Care at (855) 782-8377 or ecommsupport@staterbros.com.
Online Payment Information
A. We accept all major credit cards and debit cards.
A. Not at this time.
A. We do not price match with any other retailers.
A. For online orders, we do not accept EBT/SNAP.
A. Unfortunately, the only acceptable form of payment for online purchases is a valid debit or credit card.